Refund policy

1. Eligibility for Refunds:

Products purchased from Memo Magic are eligible for a refund within 30 days of the original purchase date, provided that the items are unused, in their original packaging, and accompanied by a valid proof of purchase.

2. How to Request a Refund:

To initiate a refund, please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed with your return.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

4. Processing Time:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 10 business days.

5. Non-Refundable Items:

Certain types of items cannot be returned, such as personalized or custom-made products unless they are defective or damaged upon arrival.

6. Late or Missing Refunds:

If you haven’t received a refund yet where expected, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

8. Questions:

For more information about our refund and return policy, please contact us at [email protected].